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SRV's Data whiz, Euphemia Gannon has reviewed data about the types of enquiries SRV receives and how these translate into services. This is the data for April 2022.
You can download a PDF of this data here.
April Services Data: Highlights
Helpline Data
The following provides an overview of the total Helpline contacts for the period 1 April -30 April 2022
| April 2022 | April 2021 | April 2020 | 2022 Av. Monthly contacts (to date) | 2021 Av. Monthly contacts | 2020 Av. Monthly contacts |
| 284 | 314 | 225 | 317 | 280 | 285 |
Total number of contacts related to elder abuse – ALL contact types
| April 2022 | 2021 Yearly av. |
| 58% | 59% |
Total number of contacts related to elder abuse – Older person contacts only
| April 2022 | 2021 Yearly av. |
| 38% | 40% |
More than half the contacts in April were related to an elder abuse concern. There was a slight decrease in contacts in comparison with the previous month and April 2021, however the number of contacts is slightly higher than the 2021 monthly average.
Advice Data
The following provides an overview of the advice services provided for the period 1 April -30 April 2022
Total number of advice clients in April
| April 2022 | April 2021 | April 2020 |
| 22 | 27 | 22 |
% Of Helpline contacts that became advice clients
| 2022 (to date) | 2021 | 2020 |
| 7% | 9% | 11% |
There were 22 advice clients for the month of April, this is similar to the number of advice clients in April 2020. The average monthly advice clients for the year to date are 22, this is 4 less than the total monthly average for 2021 (26) and 9 less than the monthly average for all of 2020 (31).
Case Data
Total number of cases opened in April
| April 2022 | April 2021 | April 2020 |
| 7 | 9 | 10 |
Total number of cases opened (monthly average)
| 2022 (to date) | 2021 | 2020 |
| 9 | 10 | 13 |
Total number of cases closed (monthly average)
| 2022 (to date) | 2021 | 2020 |
| 9 | 9 | 10 |
The monthly average for case closures for 2022 is 9 this is the same for cases opened. There were 7 cases opened in April and 4 cases closed in the month of April. All four clients are living on the pension, two clients are living with a disability and one client was homeless at the time of assistance.
