We're experiencing a high volume of calls to our Helpline. Our estimated response time is one week. For more information, click here.


If you or someone you know is in immediate danger call 000.

For non-urgent matters you can visit our resources page for tip sheets and videos, to help you navigate planning ahead, financial planning, family agreements, difficult situations if they arise and much more. You may also want to visit our page highlighting other organisations that can help.

Here are a few services we regularly refer people to and what they can help with:

Services Australia (Centrelink) 132 300

Pension enquiries, health care cards

My Aged Care 1800 200 422

Registration, assessments, finding a provider

Seniors Online 1300 797 210

Seniors card applications, replacement cards, cancellations

Public Transport Victoria (PTV)

1800 800 007

Register to receive free travel vouchers for Seniors Card holders

Multi-Purpose Taxi Program (MPTP)

1800 638 802 

Apply to receive a half price taxi care (eligibility criteria apply)

Elder Rights Advocacy 1800 700 600

Individual advocacy support with aged care service providers

Office of the Public Advocate (OPA)

1300 309 337

Information and advice re Powers of Attorney

Consumer Affairs Victoria 1300 558 181

Information re general consumer rights and retirement villages

Carers Victoria (03) 9396 9500

Support, information and training programs for carers

Carer Gateway Victoria

1800 422 737

Support, advice and respite services for carers

Housing for the Aged Action Group

1300 765 178

Information and support with housing issues for people aged 50+

National Debt Helpline 1800 007 007

Information, support, counselling and referral re debt and associated issues.

Victorian Ombudsman 1800 765 178

Complaints regarding State and Local government services.

Australian Financial Complaints Authority

1300 765 178

Complaints re banking, superannuation, loans, financial advisors

Health Complaints Commissioner

1800 582 113

Complaints regarding health services based in Victoria.

If you don't find the information you need, you can call our helpline on tel: 1300 368 821. Seniors Rights Victoria is a free and confidential service.

When you call our service one of our experienced advocates will answer your enquiry. We’ll help you understand your rights and assist you in finding a solution. We can offer you legal and non-legal assistance. If necessary, an appointment will be made for you to work with one of our advocates and one of our community lawyers to work through the issues and provide you with options to consider.

Other Ways You Can Get Help.
There are certain things you can do that can help you to feel safer.

  1. The first step is to find the courage to confide in someone such as a member of your family, your GP, a care provider or the expert legal and advocacy staff at Seniors Rights Victoria.
  2. The second step is to develop a personal safety plan. Check out our Plan For Your Safety Tip Sheet, and feel free to seek assistance from Seniors Rights Victoria.

Decision making

Everyone wants to make their own decisions about matters that affect their own lives. We all have the right to make our own choices, however sometimes these can be overlooked, especially at time when we might be more vulnerable. This Help Sheet will assist you to protect your rights.
Click here

Adult children at home

We may love our children. But that doesn’t mean that we always love them living with us. When adult children seek to return to their parents’ home, the request may be sudden and unexpected. You may have little time to consider whether you really like the idea, or to discuss how living arrangements might work. Our Help Sheet will clarify some of the considerations when an adult child seeks to return home.
Click here

Safety and emergencies

There might be times when your safety is at risk or you feel unsafe in your own home. You can take steps to plan for your safety from abuse and mistreatment. The Plan for Your Safety Help Sheet provides easy and practical tips to protect yourself. It also has a safety plan you can complete and keep somewhere safe.
Click here
If you, or someone you know is experiencing elder abuse, help is available through our confidential helpline on 1300 368 821.

If it is an emergency, call 000.
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