We're experiencing a high volume of calls to our Helpline. Our estimated response time is one week. For more information, click here.
If you or someone you know is in immediate danger call 000.
For non-urgent matters you can visit our resources page for tip sheets and videos, to help you navigate planning ahead, financial planning, family agreements, difficult situations if they arise and much more. You may also want to visit our page highlighting other organisations that can help.
Here are a few services we regularly refer people to and what they can help with:
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Services Australia (Centrelink) 132 300 |
Pension enquiries, health care cards |
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My Aged Care 1800 200 422 |
Registration, assessments, finding a provider |
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Seniors Online 1300 797 210 |
Seniors card applications, replacement cards, cancellations |
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Public Transport Victoria (PTV) 1800 800 007 |
Register to receive free travel vouchers for Seniors Card holders |
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Multi-Purpose Taxi Program (MPTP) 1800 638 802 |
Apply to receive a half price taxi care (eligibility criteria apply) |
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Elder Rights Advocacy 1800 700 600 |
Individual advocacy support with aged care service providers |
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Office of the Public Advocate (OPA) 1300 309 337 |
Information and advice re Powers of Attorney |
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Consumer Affairs Victoria 1300 558 181 |
Information re general consumer rights and retirement villages |
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Carers Victoria (03) 9396 9500 |
Support, information and training programs for carers |
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Carer Gateway Victoria 1800 422 737 |
Support, advice and respite services for carers |
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Housing for the Aged Action Group 1300 765 178 |
Information and support with housing issues for people aged 50+ |
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National Debt Helpline 1800 007 007 |
Information, support, counselling and referral re debt and associated issues. |
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Victorian Ombudsman 1800 765 178 |
Complaints regarding State and Local government services. |
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Australian Financial Complaints Authority 1300 765 178 |
Complaints re banking, superannuation, loans, financial advisors |
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Health Complaints Commissioner 1800 582 113 |
Complaints regarding health services based in Victoria. |
If you don't find the information you need, you can call our helpline on tel: 1300 368 821. Seniors Rights Victoria is a free and confidential service.
When you call our service one of our experienced advocates will answer your enquiry. We’ll help you understand your rights and assist you in finding a solution. We can offer you legal and non-legal assistance. If necessary, an appointment will be made for you to work with one of our advocates and one of our community lawyers to work through the issues and provide you with options to consider.
Other Ways You Can Get Help.
There are certain things you can do that can help you to feel safer.
