Seniors Rights Victoria only has capacity to respond to calls from older people experiencing or at risk of elder abuse. If this is you, call us on 1300 368 821 and select option 1. If you are a concerned friend or family member, please encourage the older person to call us or click here for access to information and resources. If your matter is an emergency, please call 000.
Seniors Rights Victoria (SRV) is experiencing a high volume of calls to our Helpline (1300 368 821).
As of 1 July 2023, we have limited resources to maintain previous service delivery levels; this likely means we will not be able to directly respond to calls in the first instance.
We invite callers to leave a voice message when prompted, and kindly ask that only one message is left when doing so. Duplicate messages will lead to delays in our response.
As of 6 December 2023, the usual time for calls to be responded to is 48 hours.
We thank you for your patience and will answer enquiries as quickly as we are able. We will continue to prioritise older Victorians at risk of, or experiencing, elder abuse.
If you or someone you know is in immediate danger, call 000.
For non-urgent matters you can visit our resources page, to help you navigate planning ahead, financial planning, family agreements, difficult situations if they arise and much more. We also have prepared resources in 25 additional languages that may be of assistance.
You may also want to visit this page that highlights other organisations that could help.
If you are in Victoria and are experiencing or at risk of elder abuse, help is available through our confidential helpline on 1300 368 821 (option 1).
For concerned friends or family members, please encourage the older person to call us or you can access information and resources here. You can also find a lawyer via the Law Institute of Victoria website.
If it is an emergency, call 000.
