Seniors Rights Victoria receives about 3500 calls annually on our Helpline. Callers include older people who are being abused, service providers and concerned others. Although Seniors Rights Victoria’s legal service can only represent older people directly, our Helpline Advocate will try to assist all callers to get the assistance they need.
The following case study shows how we try to help people who are worried about an older person who they are close to.
Candice* called the Helpline regarding her mother, Betty, who is 85 years old and lives in her own home. Candice’s brother Bruce has been living with Betty on and off all his life. He has a history of mental illness and drug addiction. Candice told the helpline advocate that Bruce is not paying his way and treats her mother poorly, but that Betty is too scared to do anything about it. Candice doesn’t think her mother will call Seniors Rights Victoria to discuss the situation.