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Safety in emergencies

What should I do in an emergency Icon

What should I do in an emergency?

Urgent action is required in an emergency. Call 000 without delay and ask for the appropriate emergency service/s (ambulance, police or fire).

In most cases the agency you work for will require you to act in accordance with agency policies and procedures regarding emergencies. You should be given information and the chance to become familiar with these.

Depending on the situation you may need to arrange the following for the older person and/or for their carer/s:

  • Support (for example, ambulance services)
  • Medical treatment
  • Emergency accommodation
  • Police involvement
  • Other matters sensitive to cultural considerations such as religious beliefs.

If you believe the older person has lost decision making capacity about particular lifestyle, financial or medical issues, contact the Office of the Public Advocate for advice about how to proceed.

See also: Supporting someone who may have decision making problems.

What if I’m not sure it is an emergency Icon

What if I’m not sure it is an emergency?

An emergency is when there is an immediate threat or risk of physical harm or serious damage to property. The threat or risk may be suspected or actual. If you are not sure, it is safer to treat it as an emergency.

What if the older person doesn't want help in an emergency Icon

What if the older person doesn't want help in an emergency?

Older people should be involved in making decisions about their life as much as possible, including in an emergency. However, if a worker decides that an older person is in imminent danger, they should act, even if this goes against the older person’s wishes.

When should I involve the Police and what can they do Icon

When should I involve the Police and what can they do?

Police should be involved in an emergency where there is an immediate risk of physical harm or serious damage to property. This includes the risk of harm to workers and others, as well as the older person.

As well as an emergency response, Police can also offer the following responses to elder abuse:

  • To conduct regular “welfare checks”
  • Apply on the older person’s behalf for a court document called an Intervention Order to protect the person from further abuse
  • Victoria Police family violence advisors (FVA); family violence liaison officers (FVLOs) and family violence management officers (FVMO’s) can offer specialised advice.

In situations requiring Victoria Police intervention that are not emergencies, it is preferable that the older person agree to the police being called.

People may have different responses to police interventions and so it is advisable to ensure that local police are adequately briefed on the elder abuse situation before conducting a welfare check or other intervention.

Police in Victoria are bound by a code of practice requiring they respond to reports of family violence, including elder abuse, seriously.

Do I have to report cases of elder abuse Icon

Do I have to report cases of elder abuse?

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What can help improve the safety of someone at risk Icon

What can help improve the safety of someone at risk?

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What about my safety as a worker and that of other staff Icon

What about my safety as a worker and that of other staff?

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Call
If you, or someone you know is experiencing elder abuse, help is available through our confidential helpline on 1300 368 821. If it is an emergency, call 000.
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