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COTA Victoria and Seniors Rights Victoria welcome the opportunity to provide feedback on the challenges facing Ambulance Victoria (AV), particularly concerning call-taking, dispatch, ambulance ramping, paramedic working conditions, and the broader implications these issues have for older Victorians. As the population of older Victorians grows, the demand for emergency ambulance services has surged, presenting significant pressure on AV’s ability to respond effectively.
Given this context, it is crucial that the needs of older Victorians, a group with distinct healthcare requirements, are given prominence in the ongoing reform processes. Our submission outlines the key challenges faced by older individuals and presents recommendations aimed at ensuring they receive timely, accessible, and equitable care in emergency situations.