Phone: 1300 368 821
Postal: Level 4, 533 Little Lonsdale Street, Melbourne, 3000.
Location: Close to William Street/Flagstaff Station.
If you, your client or someone you know is experiencing elder abuse contact our free, confidential Helpline: 1300 368 821.
Interpreters are available where necessary, and our experienced people will offer support and assistance. We honour the trust shown to us and respect the choices our clients make.
Seniors Rights Victoria provides legal services and advocacy to any Victorian aged 60 and above, or to any Indigenous Victorian aged 45 and above, on matters relating to elder abuse and ageing. Please download and pass on our Service Brochure.
We aim to provide an excellent service that meets the needs of older people who are experiencing or who are at risk of abuse. We value your compliments and your comments about Seniors Rights Victoria as a way to improve our services.
But if you are dissatisfied with our service, you can complain to the Senior Rights Victoria’s Manager or the Principal Lawyer:
- through our Helpline 1300 368 821 (10am-5pm Monday-Friday)
- our Administration Officer on (03) 9655 2129 (9am-5pm Monday-Friday)
- by email at firstname.lastname@example.org, or
- by writing to us at Level 4, 533 Little Lonsdale Street, Melbourne, Victoria, 3000.
Your concern is important to us. We will investigate your complaint and respond promptly. We will treat your complaint respectfully and confidentially.
If needed, we will provide an interpreter to help you make the complaint.
Sometimes it is not possible to resolve a compliant completely. If this is the case, Seniors Rights Victoria staff will work with you to look at other options to address your issues. Seniors Rights Victoria staff may follow up with you afterwards to check that the outcome of the complaint handling process is meeting your needs.
If you are dissatisfied with the outcome of this process, you can take your complaint to:
- the CEO of COTA Victoria by email email@example.com
- or if it is a legal complaint, the Legal Services Commissioner on 1300 796 344 or by email on firstname.lastname@example.org
- or if it is a non-legal complaint, contact DHHS (Department of Health and Human Services) on 1300 650 172 or online via www.dhhs.vic.gov.au/making-complaint
If you would like a copy of our Complaints Policy and Procedure, please contact our Administration Officer via email on email@example.com or phone 9655 2129.
Elder abuse organisations in other states and territories
Australian Capital Territory
ACT Disability, Aged and Carer Advocacy Service (ADACAS), www.adacas.org.au, Tel. 02 6242 5060
Older Persons Abuse Prevention Referral and Information Line (APRIL). Tel 02 6205 3535
New South Wales
The NSW Helpline and Resource Unit, www.elderabusehelpline.com.au, Tel. 1800 628 221
Elder Abuse Prevention Unit, www.eapu.com.au, Tel. 07 3867 2525
Aged Rights Advocacy Service, www.sa.agedrights.asn.au, Tel. 08 8232 5377
Advocacy Tasmania, www.advocacytasmania.org.au/elderabusehelpline.htm, Tel. 1800 441 169
Advocare, www.advocare.org.au, Tel. 08 9479 7566
Darwin Community Legal Service, www.dcls.org.au, Elder Abuse Information Line, Tel.1800 037 072