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We welcome the Essential Services Commission’s Draft Decision on Better Protections for Life Support Customers in Victoria. We are particularly supportive of the proposed reforms that would remove mandatory deregistration for lack of medical confirmation, the rejection of a cap on registrations, and the decision not to require four-yearly updated medical confirmation.
This submission reflects on the proposals through the lens of older Victorians at a heightened level of risk, with particular attention to those experiencing intersectional disadvantage and/or digital exclusion. These groups are disproportionately likely to depend on life support equipment, and to face barriers in navigating energy administration systems.