Seniors Rights Victoria only has capacity to respond to calls from older people experiencing or at risk of elder abuse. If your matter is an emergency, please call 000. If you are a concerned friend or family member, please encourage the older person to call us or click here for access to information and resources.
The Elder Abuse Response Toolkit is an easily accessible web page containing simple, plain language elder abuse information. It answers many of the questions those working with older people ask Seniors Rights Victoria.
The Elder Abuse Response Tool Kit is for anyone whose work brings them in contact with older people.
Professionals who may find the toolkit useful include:
The term ‘elder abuse’ relates to harm carried out by someone an older person knows and trusts, such as a family member or friend.
Abuse of older people by someone who is not part of a trusting relationship, such as workers and business owners, is not covered in this toolkit.
For information about consumer-based abuse such as scams and rip offs contact Consumer Affairs Victoria.
For information about abuse in a residential care setting or by a worker from a commonwealth care provider contact Elder Rights Advocacy.
The toolkit aims to:
This toolkit is designed to work alongside your agency’s policy and procedures and any other mechanisms in place to support your practice.
This toolkit is based on the key principles underpinning the implementation of the Victorian Government Elder Abuse Prevention Strategy, as follows:
If you are in Victoria and are experiencing or at risk of elder abuse, help is available through our confidential helpline on 1300 368 821.
If you are a concerned friend or family member, please encourage the older person to call us or you can access information and resources here. You can also find a lawyer via the Law Institute of Victoria website.
If it is an emergency, call 000.