Seniors Rights Victoria collects a lot of data about who calls our helpline and why, as well as how many data about the advice we give and the cases we support. We reviewed our helpline data over the final six months (July-December) of 2021 and compared the data to the same six months the previous year.

Here are the results:

Created by Euphemia Gannon
Created by Euphemia Gannon


The helpline is currently being reviewed.

A campaign to raise awareness of elder abuse has been launched by the Australian Human Rights Commission.

The video campaign raises awareness about the warning signs of elder abuse and where to get support.  

Thousands of Australians experience elder abuse every year, and sometimes from those closest to them. Calls to the National Elder Abuse phone line increased by 87% between January 2021 to June 2021 compared to the previous six months.

“Elder abuse can happen to any older person, regardless of their background, and anyone who comes into contact with older people – be it friends, family, health professionals, hairdressers, librarians and many others – may be in a position to notice signs of elder abuse,” Age Discrimination Commissioner the Hon Dr Kay Patterson AO said.

“A key risk factor for financial elder abuse is an increase in financial pressures on the children of older people, such as loss of employment and rising housing costs. COVID-19 may be exacerbating these pressures,” Dr Patterson said.

The National Elder Abuse phone line is Australia-wide, free and confidential.
You will be connected through to the most appropriate service, including Seniors Rights Victoria's helpline.

You can also call the Seniors Rights Victoria helpline on 1800 368 821

Watch the video here.


Elsie decided to move in with her daughter, Lana, and her son-in-law, Jason, at their invitation, after her husband died. Elsie was fit and healthy at the time she moved in, but Lana and Jason promised to look after Elsie should her health deteriorate. Besides building (and paying for) a separate flat on their property, Elsie also paid off $500,000 of her daughter’s house mortgage in order to help her out and in return for the promise of care. At the time, their relationships were harmonious and Elsie didn’t see the need to seek independent advice before she made the decision. She enjoyed being close to her family, especially her grandchildren.

However, a few years later, Elsie had a fall and when she returned home from hospital, Elsie found it difficult to get around. She was no longer able to drive. She became more reliant on Lana and Jason to provide transport to shops and attend medical appointments and to assist with household chores. Over time, their relationships became strained and Elsie wasn’t provided with much support or assistance by her family. She began to miss medical appointments, she lost weight and her health deteriorated. Lana and Jason ignored Elsie’s health needs and her requests to take her to a doctor.


Neglect is intentionally depriving a person of the necessities of life. In Elsie’s situation she needed medical attention and Lana and Jason didn’t meet Elsie’s request for a doctor.

When family relationships are harmonious, it’s easy to think that arrangements like Elsie made with Lana and Jason will be satisfactory because it’s “family”. However, no-one can predict what the future might bring in such an arrangement, so it’s a good idea to seek independent advice.

While we’re healthy, we can think that we’ll stay that way and that we won’t become sick or injured. As we age our body changes and there might be times when we need additional care and support. It’s important that any change to living arrangements takes this into account.

*Personal details have been changed to protect our client’s privacy.

If you, or someone you know is experiencing elder abuse, help is available through our confidential helpline on 1300 368 821. If it is an emergency, call 000.
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