In 2016/17, nearly half of the telephone calls received on the Helpline of Seniors Rights Victoria were from a concerned family member or friend of the older person being abused.
The advocates working at Seniors Rights Victoria offer information and assistance to these callers, who can often be distressed. Seniors Rights Victoria currently has a Help Sheet which contains suggestions about what to do in these situations. This includes tips for the concerned family member or friend on listening to the older person with an open mind, letting them know help is available and encouraging and supporting the older person to contact Seniors Rights Victoria.
Seniors Rights Victoria frequently works with the older person and a supportive family member together to tackle their problems. From this work with concerned family and friends, Seniors Rights Victoria is aware that more support is needed.
To meet this need, Seniors Rights Victoria will next year extend their assistance for concerned family members and friends of older people experiencing abuse through a project that will produce a more comprehensive booklet. This booklet will be developed in consultation with people who can provide input into the topics and content. It will contain information on supporting the older person being abused and referral to appropriate services. The booklet is another way of achieving the commitment of Seniors Rights Victoria preventing elder abuse in the community and supporting those being abused and mistreated.